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Our Westlock Eye Centre is looking for a Manager. 

Position Overview:

The Optometry Clinic Manager is responsible for ensuring the clinic runs efficiently while maintaining an excellent patient experience. This includes supervising staff, optimizing workflow, overseeing scheduling and billing processes, and maintaining compliance with clinical standards. 

Key Responsibilities:

· Manage day-to-day clinic operations and ensure smooth patient flow 
· Lead, train, and mentor front desk, opticians and optometric assistants 
· Oversee scheduling for staff 
· Ensure high levels of patient satisfaction by handling inquiries and resolving concerns 
· Monitor billing processes and insurance claims 
· Maintain compliance with healthcare regulations, PIPEDA standards, and clinic protocols 
· Coordinate vendor relationships and maintain inventory of clinical and optical supplies 
· Support doctors with clinical workflow and operational needs 
· Analyze performance metrics and prepare reports for leadership 
· Implement process improvements to enhance efficiency and patient experience

 
Qualifications:

· 2+ years of experience in an optometry, medical, or healthcare office management role (required) 
· Strong leadership and staff management skills 
· Knowledge of eyecare terminology, clinical workflow, and insurance billing (preferred) 
· Excellent communication and interpersonal skills 
· Highly organized with strong problem-solving abilities 
· Proficiency with EHR/EMR systems and office management software 
· Ability to multitask in a fast-paced environment 

What We Offer:

· Competitive salary + performance bonuses 
· Paid time off and holidays 
· Employee eyewear discounts 
· Professional development and growth opportunities

 
How to Apply 
Please submit your resume and a brief cover letter to operations@optometristsclinic.com

Classification:  Full-time, non-exempt

Reports to:  Lead Optician 

Date:  09/24/2026

JOB DESCRIPTION:

This is an opportunity to work in a new modern clinical setting focused on comprehensive vision care as well as specialized NeuroVisual optometry services. Our Mississauga location includes an on-site optical laboratory, providing a collaborative environment for dispensing, adjustments, repairs, and efficient patient service. Opportunity to help build and shape the optical department from the beginning. Competitive compensation based on qualifications and experience.

Summary/Objective 

The dispensing optician assists patients in selecting the proper lenses and frames as prescribed by the doctor. This person is familiar with all frames carried by the practice and the various lens materials and options available.  This person is also fully aware of every insurance the practice accepts and is able to explain insurance benefits to patients.

Essential Functions

1.     Assists patients with frame and lens selections, coating options, repairs and adjustments

2.     Educates patients on lens and frame options in relation to lifestyle needs, trains patients on care of eyewear

3.     Provides benefits counseling

4.     Assists with frame board management; enters frames into inventory, helps choose frame lines

5.     Maintains the appearance of the dispensary, responsible for dispensing equipment and supply levels, organizes product literature

6.     Performs other incidental and related duties as required and assigned.

7.     Informs patients to notify them glasses are ready to be picked up.

Performance Factors

1.     Attendance and dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious, about assignments.

2.     Communication and contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company.

3.     Relationships with others: The employee works effectively and relates well with others Including superiors, colleagues, and individuals inside and outside the Company. 

4.     Knowledge of what insurance plans the practice accepts:  The employee is able to counsel patient on their benefits and answer questions about eligibility, deductibles and coverage.

Qualifications

1.     Licensed Optician eligible to work in Ontario; possessing a firm grasp on current fashion trends, and having a good balance of assertive sales techniques with the ability to teach patients the value of the lens options recommended by the doctor for their lifestyle

2.     Fluent English is required; Ukrainian language skills are strongly preferred

3.     Must have computer skills and the ability to learn EMR system 

4.     Strong ability to multi-task with high degree of accuracy, attention to detail a must

5.     Excellent customer service

6.     Strong analytical and problem solving skills

7.     Superior verbal and written skills

8.     Strong interpersonal skills essential

Interested candidates please email your Resume to drbeyla@sightology.ca